MergeRaid Support

1. Support operator

MergeRaid enquiries are accepted at [email protected].

The operator is "PLIXPLOX" MAS'ULIYATI CHEKLANGAN JAMIYAT, an Uzbekistan limited liability company, registration No. 3345672 of 9 September 2026, tax identification number (STIR) 313319124. Address: 45-uy, 19 mavzesi, Uvaysiy MFY, Yunusobod tumani, Toshkent shahri, Uzbekistan. The director is responsible for handling enquiries.

2. Request particulars

Requests for correction of age group or country, access, data deletion or withdrawal of analytics permission may be made without enabling analytics. The Company may verify the applicant's authority and the grounds for correction. Correcting information does not automatically resume analytics.

Analytics requests may seek withdrawal, access, correction of a country or age-group declaration, or deletion of analytics while retaining the game account. State the requested scope and available account reference. A reference alone does not prove authority; do not include authentication secrets or recovery codes. The Company may request proportionate verification through a separate secure channel. The Privacy Policy's rights procedure and applicable time limits apply.

An enquiry states the game, subject, reply address and information necessary for resolution. Where available, the particulars include the player identifier, application version, platform and device model, relevant time and circumstances, screenshots and store order reference.

A missing player identifier does not prevent submission. For action affecting an account, the Company may request proportionate verification of the applicant's authority. A player identifier alone does not establish authority over the account.

Passwords, tokens, authentication secrets, recovery codes, banking access credentials and full payment-card credentials are not required for an ordinary enquiry.

3. Handling procedure

Where Google Play Games linking is supported, account access is verified through the platform and the Company's server. A profile name, email address, screenshot or player identifier alone does not establish authority to switch or delete a game account. Support may require proportionate additional verification and refuse an unverified transfer; accounts and entitlements are not merged. Google passwords, authorisation codes and access tokens must not be sent by email. Access to Google's own account or Play Games profile is administered by Google, separately from support for the MergeRaid account.

Where the in-game recovery function is available, a previously saved recovery code is entered only in the account-recovery interface. The code is not required in an ordinary support email. Automatic recovery does not merge the current and recovered accounts. If the code or device proof is unavailable, further recovery is subject to verification of the applicant's authority; a recovery outcome is not guaranteed on the basis of an unverified claim.

Enquiries are handled without undue delay, ordinarily within 30 calendar days, subject to any shorter mandatory deadline. A lawful extension and its ground are communicated within the original period. The scope of verification depends on the enquiry and account-protection requirements.

Access recovery is subject to sufficient evidence and verified authority; knowledge of an identifier alone does not establish a right to recovery. Refunds are subject to the relevant store rules and mandatory law.

Data processing is governed by the Privacy Policy; deletion by Account and Data Deletion; contractual conditions by the Terms of Use and Licence.