Account and Data Deletion

1. Submission

Withdrawal of optional analytics without game-account deletion may be requested separately at the same address with the subject “MergeRaid analytics withdrawal”. Where available, Settings → Privacy provides the in-app control. Withdrawal does not revoke progress access or require Google-account deletion.

Where the Delete Account function is available in game Settings, a User may submit a confirmed request from the current authenticated device. This does not require a separate email. The request number and status are displayed in the app. The email channel remains available independently of app access.

A request to delete a MergeRaid game account, including a Google Play Games-linked account, and associated personal data is submitted to [email protected] with the subject “MergeRaid account deletion”.

The operator is "PLIXPLOX" MAS'ULIYATI CHEKLANGAN JAMIYAT, Uzbekistan, tax identification number (STIR) 313319124. The director handles requests. Registration particulars and address.

A request states the deletion sought and a reply address. A player identifier, platform and approximate last-use date are provided where available. A missing identifier, app installation or app access does not prevent submission. No new account is required. A separate request to delete specified data while retaining the account may be made where the remaining service can lawfully be provided.

2. Verification and time limit

The Company verifies the applicant's authority before irreversible action and may request proportionate supporting information. A player identifier alone does not establish deletion authority. Passwords, tokens, authentication secrets, recovery codes, passport copies and full card credentials are not routinely required.

Requests are handled without undue delay, ordinarily within 30 calendar days, subject to any shorter mandatory deadline. A lawful extension and its ground are communicated within the original period. The response confirms completion or specifies outstanding verification, a lawful restriction and the timing of further action. A fee is permitted only on a lawful ground with advance notice.

3. Effects

Account deletion and withdrawal of analytics permission are grounds for deletion of the relevant analytics data, including data held by PostHog. Fulfilment periods, retention exceptions and backups are governed by section 6 of the Privacy Policy. Withdrawn processing is not resumed while the request is being fulfilled.

Unlinking Google Play Games is not account deletion: it disables that recovery method while leaving the game account and current device access intact. Account deletion removes the Company's account association, so it cannot restore the deleted account through Google. Neither action deletes the Google account, Play Games profile or records independently held by Google. Google's own data controls are described in section 8 of the Privacy Policy. No prior unlinking or request to Google is required to request deletion from the Company.

Following verification, credentials are revoked and account data, progress, inventory, virtual balances, linked gameplay records, service analytics and enquiry records are deleted or irreversibly de-identified, except for section 4 records. The terminated account is not maintained as a temporary suspension. Access to deleted progress and content ceases.

Uninstalling or logging out does not replace server-data deletion. Account deletion does not automatically refund a purchase or cancel a store subscription and does not extinguish independent claims that survive under law.

4. Retention exceptions

Minimum confirmed purchase and refund records are detached from the deleted account and retained for five full years following the relevant reporting year. Other unresolved purchase-validation metadata is retained for up to 90 days from creation or the latest validation. Raw provider payloads and game credentials are not retained in those transaction records. A longer period requires a separate lawful ground. Details are set out in section 6 of the Privacy Policy.

The Company may retain the minimum necessary records for legal compliance, transaction reconciliation, a specific fraud or security investigation, or establishing, exercising or defending claims. Use is restricted to that purpose. An exception does not justify keeping a playable account active. The categories, ground, duration or determining retention criteria are stated in the response.

Backup copies remain access-restricted until scheduled rotation and are not used to reactivate a deleted account. Completed deletion is reapplied following restoration. Irreversibly anonymised records may be retained without a User link.

General retention and rights provisions are set out in the Privacy Policy. Other enquiries follow the MergeRaid support procedure.